Warranty

Limited Warranty

This warranty applies to all Critical Error Computing (CEC) PC gaming systems sold on or after December 1, 2024, and may be updated from time to time in CEC’s sole and absolute discretion. Your purchase of a CEC computer system from CEC signifies your acknowledgement and agreement to the terms of this Limited Warranty, as amended.


Overview


  • All NEW CEC computer systems come with a 2-year hardware and labor warranty for the original purchaser, starting from the day of purchase from CEC, which covers the “Core Computer.” “Core Computer” is defined as all of the hardware inside the computer case but excludes any special order parts which were specifically requested by the original purchaser. Such special order parts are subject only to the warranty, if any, offered by and through the original manufacturer of such parts. Peripherals such as computer monitors are not part of the Core Computer and are covered by CEC for 1 year only.
  • CEC offers a 365-day warranty for certified refurbished CEC.
  • CEC offers only repairs and replacements under this limited warranty.
  • CEC shall have the option at its sole discretion to repair or replace your system with an equivalent model.
  • The warranty period provided above may vary by specific system. You can find the warranty period for a specific product on its packaging, in the user documentation, or in this bulleted list. If you see different warranty periods for a product, the longest specified warranty period will apply.
  • This warranty is non-transferable, except where only to the extent prohibited by applicable local law.

Warranty Terms


If your CEC system is not operating in accordance with its published technical specifications, the product will be replaced or repaired at CEC expense. CEC may, at its discretion, provide new or refurbished products if a replacement isn’t possible.


To exercise your warranty rights, you must return the hardware to the original place of purchase, or another place as directed by CEC, with the original sales receipt attached. You may be required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes, or other fees.


Any replaced CEC system will be warranted for the remainder of the original warranty period or 30 days, whichever is greater, or the period of time required by local statute.


Repairs are considered ineligible for warranty service if:


  • The system is no longer covered by the CEC warranty or by consumer law
  • The issue you are reporting was caused by accidental damage or unauthorized modifications
  • The issue you are reporting is caused by third party software
  • CEC cannot address the issue you are reporting

Obsolete or Discontinued Systems

An obsolete or discontinued system will be replaced if the same product is available. If CEC is unable to replace your obsolete or discontinued CEC system with the same product, CEC will replace it with a CEC system of similar function and capacity, at its sole discretion.


Exclusions


This warranty does not cover problems or damages caused by, but not limited to:


  • Wear and tear associated with normal use
  • Any modification, abuse, accident, misapplication, or unauthorized repair
  • Removal of serial number or regulatory labels
  • Any improper operation, including any use not in accordance with any supplied product instructions
  • Connection to an improper power supply
  • Any other cause which does not relate to a product defect in materials or workmanship

Except where prohibited by applicable law, any implied warranty on CEC hardware products is expressly disclaimed. 


Counterfeit products are also excluded from this warranty. Counterfeit products are any products that CEC, at its sole discretion, determines were not manufactured by CEC or any of its authorized manufacturing partners.


PLEASE NOTE: Counterfeit products will be reported for investigation and will not be returned.


Limitation of Liability


Except where prohibited by applicable law, CEC shall not be liable for any special, incidental, indirect, or consequential damages whatsoever, including but not limited to:


  • Loss of profits, revenue, or data (whether direct or indirect)
  • Commercial loss from breach of any express or implied warranty

 

Data Loss


As part of the replacement process, all software and data on your returned system will be reset to factory settings. CEC is not responsible for any data loss suffered and will not be responsible for restoration or reinstallation of any of your programs or your data. You warrant that there is no illegal data, illegal software content, or confidential or proprietary information of any third party on any computer left for warranty service.


Before shipping your system for replacement, we recommend you:


Backup all data and remove all confidential, proprietary, and personal information from the system.

Remove any post-purchased solid-state drives (SSD) or DRAM upgrades you might’ve installed. We will not return any SSDs or DRAM upgrades included in your returned system.

 

How to Make a Claim


Warranty Overview


All warranty requests are handled through our customer service ticketing system.


You can submit your return request online by emailing us at info@cec.direct, filling in as many details as possible. A valid proof of purchase (e.g. sales receipt or invoice) and a photo of the product serial number is required for processing.


Once the ticket is received, a member of CEC support staff will contact you to set up a time to discuss the request over the phone.


Once CEC approves your warranty return, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions, including a prepaid return label. You may be required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes, or other fees. Do not return any products without prior authorization. Products returned without prior authorization will be held for 15 days pending instruction and return shipment payment and, thereafter, will be salvaged or disposed without any duty to account to you.


Packaging materials are available for a fee, and such fees are available upon request (and may vary depending on availability and the particular product). We won’t cover any damaged-during-transit repairs if non-CEC approved packaging is used, and we are not responsible for any damage to any product shipped without CEC approved and provided packaging.


If offered, you may request that CEC deep-clean your product. If you so request, CEC shall charge a deep-cleaning fee in the amount of $50.00 USD. 


To avoid problems, clearly write or display your RMA number on the outside of the package and include a copy of your RMA confirmation email inside your package.


A CEC representative will set-up a phone call with you for re-packaging instructions.


Any product returned without a valid RMA number may be refused and returned to the sender at the sender’s expense. Do not include any accessories with your computer system for warranty repairs. If you do provide such materials, CEC will not be held responsible for any missing accessories such as software, adapters, etc.


Upon receipt, CEC will scan the product serial number of each component, run diagnostics, and check for any damages or fraud to make a final determination on repair or replacement. CEC may be required to clean and/or fumigate products upon receipt, in CEC’s sole and absolute discretion, in which case applicable cleaning fees will be charged. In the event no defect is found that is covered by the warranty, CEC will charge a test fee, advise you and return the non-defective product when you pay the test fees, outstanding fees that may due under your account, and pay for return shipping. If fees, costs, or expenses charged hereunder are not paid within 15 days after notification, the product shall be salvaged or disposed without any duty to account to you, or any liability to you by CEC.


PLEASE NOTE: If you re-purchase the product from another retailer, CEC will not reimburse you for the cost.


Standard Replacement


With a standard replacement, CEC will send you a shipping box and packaging material to use for sending the system back to CEC, subject to payment of the fees herein identified, as applicable. Once your system arrives at the CEC facility, if eligible, it will either be repaired or replaced with an equivalent model, depending on the model and age of your system. You will need to:


Send back the original product in the packaging that was sent to you

Affix the prepaid return shipping label on the outside of the package

Clearly write or display your RMA number on the outside of the package and include a copy of your RMA confirmation email inside your package.

 

CEC RMA Return Addresses


Your RMA confirmation will specify a specific return address to send your package to. This will be your standard return location and should not be changed without prior approval from CEC.


Any packages received at an unauthorized location may be refused and returned to the sender at the sender’s expense.

Unofficial Partnerships